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FAQs

We hope to provide you with information pertaining to the product, order, shipment and other related enquiries in this page. However, if you cannot find the information you are looking for, please contact us at info@lalanta.com

Product

1. What are the products onlineartposter.com sells?

We sell opened-edition art prints and art posters from around the world. All of our products are produced by high quality art publishers. We continue to widen our offer to include other decorative essentials to complement our art prints products.

2. Do you only sell art prints on paper?

No. We also offer art prints on canvas materials which are readily available. If you look for alternative substrates, please contact us at info@lalanta.com to find a suitable solution for your specific need.

3. Is the color accurate?

Color of reproductions can be slightly different from original artworks. The colors you see from your computer screen may be slightly different from the actual art prints.

4. Is your art free from counterfeit?

We only work with qualified art publishers who ensure that the products received proper licensing agreement and are free from copyright infringement.

Order

1. When will my order be shipped?

If you order art prints without frame, it will normally be shipped within 7 to 10 days. If you order art print in a custom-made frame, please allow 5 days for production.

2. How do I know that the order has been shipped?

When your order is successfully processed, we will send you an order confirmation e-mail. In the e-mail, you will find a tracking number which you can use to track your orders from our website.

3. How do you pack the order?

The posters will be rolled and shipped in a tube. Framed art will be packed securely in a corrugated box to safe arrival.

4. What do you do if my selected poster is out of stock?

We will offer you choices of similar items or provide you with approximate date of availability. However, if you do not wish to proceed with the purchase we will give you a full refund.

5. Do you give any discount to a wholesale business?

Please contact us at info@lalanta.com if you are a corporate account.

Shipment and returns

1. When will my order arrive?

The length of shipment depends on your destination country and your customs office. For express service, it normally takes up to 7 business days. For standard delivery service, it can take up to 20 business days. You can track your order by using tracking number that we e-mail to you upon order confirmation.

2. What if my shipment arrives damaged?

We provide 100% satisfactory guarantee. If your shipment arrives in a damaged condition, please do not accept the shipment from the courier. Please take a photograph of the damaged shipment and inform us within 3 days at info@lalanta.com

We can offer you a free replacement or a full refund. Shipping charges will not be refunded.

3. What if I am not satisfied with the product I receive?

In any case that you are not completely satisfied with the product, please return the product to us within 15 days of receipt. We offer you a choice of a free replacement or a full refund. Shipping charges will not be refunded.

4. Do I have to pay for import duties?

You may be obliged to pay for import duties according to your local customs office. Please contact your local authorities to obtain specific information about taxes and duties on imported item.